Shipping policy
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3. Delivery Terms
3.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
3.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected and your country of. We are able to offer a more specific estimate when you are choosing your courier at checkout.
3.3 Dispatch Time
Orders are usually dispatched within 2-5 business days from payment of order, this can increase during peaks
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
3.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
3.5 P.O. Box Shipping
We will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
3.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
3.7 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
3.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. You can track your order at https://orbitalminifigs.com/a/track
7. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
8. Duties & Taxes
8.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
8.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Dayton Resources Pty Ltd encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods may be returned to Orbital Minifigs at the customers expense, and the customer can receive a refund for the value of goods paid, minus the cost of the return shipping or request to organize reshipment or order merging at additional shipping cost. The cost of the initial shipping will not be refunded.
9. Cancellations
We offer a one time refund policy for change of mind before shipment but any requests for refunds based off anything other then damaged product results in a ban and we are unable to accept cancellations for change your mind, buyer error or anything else.
10. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier. We STRONGLY recommend you purchase Shipping Insurance in order to get a replacement order quickly and seamlessly if shipping errors occur
10.1 Process for parcel damaged in-transit
All claims for parcels damaged in-transit should be made with the courier who delivered the parcel, we bare no responsibility for chasing up compensation claims despite what ever a carrier's policy may be.
10.2 Process for parcel lost in-transit
All claims for parcels lost in-transit should be made with the courier who has deemed the parcel lost. We are unable to render any assistance after we ship your order.
10.3 Process for parcels returned by carrier
In the event of non delivery due to incorrect shipping information or other reasons, customers will need to pay for a shipping again and provide updated correct shipping information to receive their order.
11. Customer service
For all customer service enquiries, please email us at sales@orbitalminifigs.com